Limited Warranty

Limited Warranty

Audio Icon provides the following Limited Warranty for its products under normal and intended studio or recording use, subject to the coverage periods below.

This Limited Warranty applies only to the original purchaser, is non-transferable, and requires proof of purchase from Audio Icon or an authorized Audio Icon retail partner. Warranty claims must be initiated within the applicable warranty period.

Warranty Coverage Period

SoundBox

SoundBox microphone isolation products are covered for one (1) year from the original date of delivery. Coverage applies only to manufacturing defects in materials or workmanship under normal and intended studio or recording use.

This coverage applies to the SoundBox isolation foam body only. Removable pop filters, Puffulator components, windscreens, and other consumable or hygiene-exposed accessories are not covered by this Limited Warranty. Any eligible return of these items is governed by our Returns & Refunds Policy, including its applicable return window and hygiene requirements.

Coverage does not extend to normal foam compression, cosmetic changes, material aging, odor, or discoloration, or to damage caused by liquid saturation, contamination, improper cleaning, improper storage, or environmental exposure beyond normal intended studio use.

Flex Pro Enclosure

The Flex Pro enclosure is covered for one (1) year from the original date of delivery. This coverage applies to structural and mechanical components of the enclosure only.

Removable pop filter components and consumable accessories are not covered under this Limited Warranty.

What This Warranty Covers

This warranty covers manufacturing defects in materials or workmanship that arise under normal and intended use within the applicable warranty period.

If a defect is confirmed during the warranty period, Audio Icon will, at its sole discretion:

• Repair the product.
• Replace the product with a new or refurbished unit.
• Provide a comparable replacement model if the original is unavailable.

Warranty remedies are limited to repair or replacement only. Repair or replacement does not extend or restart the original warranty period.

What This Warranty Does Not Cover

• Pop filters or consumable accessory items.
• Normal wear and tear.
• Foam compression, cosmetic changes, or material aging over time.
• Damage caused by excessive heat, humidity, moisture, or improper storage.
• Damage caused by misuse, abuse, or improper handling.
• Unauthorized modifications or alterations.
• Improper installation or use outside its intended purpose.
• Damage caused by drops, impact, or accidents.
• Damage resulting from improper packaging during return.
• Third-party accessories or components not manufactured by Audio Icon.

Warranty Claim Process

To initiate a warranty claim, email support@audioicon.com with:

• Your order number.
• Proof of purchase.
• A description of the issue.
• Photos or video demonstrating the defect.

If your claim is approved:

• For defects reported within the 30-day return window, shipping is handled under our Returns & Refunds Policy.
• For approved warranty claims submitted after that window, the customer is responsible for shipping the product to Audio Icon for inspection.
• Audio Icon will cover standard return shipping for repaired or replacement products within the contiguous United States.
• Warranty service does not include reimbursement of original shipping charges paid at checkout.
• Expedited shipping services are not covered under warranty replacement.
• International customers are responsible for all inbound and outbound shipping costs, duties, taxes, and customs fees.

Limitation of Liability

This Limited Warranty is the exclusive warranty provided by Audio Icon. Audio Icon shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product.

Some jurisdictions do not allow limitations on implied warranties or the exclusion of certain damages, so portions of this limitation may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.