Shipping policy

Shipping Policy

At Audio Icon, we are committed to processing and delivering your order accurately and reliably. Please review the information below regarding order processing, shipping methods, and delivery.

Order Processing

Orders are processed within 1–2 business days, Monday through Friday, excluding holidays.

Orders placed after 3 PM PST will be processed the next business day.

Processing time refers to order preparation and does not include carrier transit time.

If an item becomes unavailable or delayed beyond the stated processing window, we will notify you and provide the option to cancel your order for a full refund.

Shipping Methods & Rates

We ship using USPS, UPS, DHL, or freight carriers depending on order size and destination.

Available shipping options, including standard and expedited services, are displayed at checkout along with applicable shipping rates and estimated delivery timeframes.

Shipping rates are calculated at checkout based on destination, order size, and selected shipping method.

Estimated delivery timeframes are not guaranteed and may be affected by carrier delays, weather conditions, or other circumstances outside of our control.

Carrier selection may vary to ensure reliable delivery.

Tracking

Once your order ships, you will receive a confirmation email with a tracking number.

Tracking updates are provided directly by the carrier. Audio Icon is not responsible for carrier transit delays once the package has been handed off to the shipping provider.

If tracking shows no movement for an extended period, we will initiate a carrier investigation before issuing a replacement or refund.

Delivery Issues

If a package is marked as delivered but cannot be located, please first contact the shipping carrier to verify delivery details. We will assist with carrier investigations but cannot guarantee replacement for packages confirmed as delivered.

If your package arrives damaged, you must notify us within 5 days of delivery and provide photos of the packaging and product. Claims reported after this window may not be eligible for coverage.

For freight deliveries, customers are responsible for inspecting the shipment before signing. Once a freight shipment is signed for without noting damage, responsibility transfers to the recipient.

Address Accuracy & Rerouting

Customers are responsible for providing accurate shipping information at checkout.

Audio Icon is not responsible for orders shipped to incorrectly entered addresses. If a package is returned due to address error, refusal, or failed delivery, outbound shipping charges and any carrier return fees may be deducted from any applicable refund.

If a shipment is rerouted or intercepted at the customer’s request, any additional carrier fees are the responsibility of the customer.

International Orders

International customers are responsible for all shipping charges, duties, taxes, customs fees, and import charges required by their country.

Audio Icon is not responsible for customs delays, import restrictions, or additional international clearance requirements.

Returns & Exchanges

Returns and exchanges are accepted within 30 days of delivery for eligible items.

Return eligibility, return shipping coverage, and refund processing are governed by our Returns, Exchanges & Refund Policy. Please review that policy for complete details.

Need Assistance?

Email: support@audioicon.com

Support Hours: Monday–Friday, 9 AM to 5 PM PST